By purchasing a programme from the Pole PT, you agree to the following terms and conditions:

*None of our trainers are qualified to provide medical advice, nor do we hold ourselves out as qualified to do so. We strongly recommend that you seek professional medical advice before embarking on any diet or exercise programme.*

  1. Our programmes

1.1 We provide strength and conditioning programmes through the Pole PT app. Those programmes include a combination of training guides, instructional videos, online coaching and meal plans.

1.2 Your programme will only be individually tailored for you if you have purchased one of our customized personal training programmes.

  1. Delivery of your programme

2.1 If you have purchased one of our 8-week programmes, you will receive an email within 12 hours with a medical questionnaire and additional terms and conditions for your programme. Once you have submitted those forms, log in details for the Pole PT app will be sent to you within 12 hours and your programme will be delivered automatically through the app.

2.2 If you have purchased a customized programme, you will receive an email within 12 hours to begin your consultation. That email will contain a medical questionnaire and some additional forms to complete. As our customized programmes are tailored to your personal circumstances, we will need some time to create your programme for you. Programmes are usually available within 7 days of receipt of your consultation forms.

  1. Fees, cancellation and refunds

3.1 Our 8-week programmes and our 6-week personalised programmes are paid upfront in full when you checkout from our website.

3.2 If you have purchased a 12 week or 24 week personalised programme, your payments are made monthly. We will take the first month’s payment from you at the checkout and your monthly payments will then be due on the same day each month.

3.3 If you want to cancel your programme, please let us know by emailing neola@thepolept.com providing full details of the programme you have purchased and the reasons you wish to cancel.

3.4 You have a statutory right to cancel your purchase within 14 days and receive a refund. However, this will not apply if you have already started downloading your programme.

3.5 We may refuse to provide you with a programme if you have not completed, within 7 days, the required medical questionnaires, agreements and consultation forms that will be sent to you after your purchase. If we do this we will provide you with a full refund, minus an administration fee of £10.

3.6 We may also refuse to provide you with a programme if your medical questionnaires and/or consultation forms reveal something which indicates that our programmes are not suitable for you. If we do this, we will provide you with a full refund.

3.7 We may cancel your programme at any time if we feel that our programmes are no longer appropriate for you. If we do this, we will provide a refund for any months that you have paid for but not received a programme.

  1. Data privacy

4.5 Any personal information you provide to us with will be handled in accordance with our Privacy and Data Protection Policy which you can view here.

  1. Availability of the app

5.1 We aim to provide the best service possible but we cannot guarantee that the app will be without fault. If you discover a fault with the app then please report it to neola@thepolept.com and we will attempt to correct the fault as soon as we reasonably can.

5.2 Your access to the app may occasionally be restricted or interrupted to allow for repairs, maintenance or the introduction of new facilities or services or because we are unable to offer the app for reasons beyond our control. In this event we will attempt to restore the service as soon as we reasonably can. Any such restrictions or interruptions shall not constitute a breach by us of these terms.

  1. Liability

6.1 We will not be liable for any loss or damage caused by viruses, a distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the app or to your downloading of any material posted on it, or on any website linked to it.

6.2 Our total aggregate liability arising in connection with our performance of this agreement shall be limited to the greater of (i) £250 or (ii) three times the price paid for the Programmes during the 12 months preceding the date on which the claim arose.

  1. Programme objectives and benefits

7.1 You will be training primarily to build the musculoskeletal system (including muscular endurance, strength and flexibility) and learning to support your own body weight on the pole.

7.2 This training program may also include exercises to build the cardio respiratory system (heart and lungs) and to improve body composition (increasing muscle and bone and decreasing body fat).

7.3 Exercises will include: aerobic activities such as running, rowing machine and performing spins around the pole, calisthenics using your own bodyweight and weight lifting using dumbbells, machines and other equipment to improve muscular strength and endurance, as well as flexibility exercises to improve joint range of motion.

7.4 A program of regular exercise for the heart, lungs, muscles and joints has many benefits associated with it. Not only will this programme help you build strength for the specific pole move advertised, but other benefits may include: a decrease in body fat, improvement in blood fats and blood pressure, improvement in physiological function and decrease in heart disease risk.

  1. Potential risks

8.1 All exercise programmes, even for healthy individuals, carry risk. You agree to exercise your own personal judgment, as well as take into account any other considerations, before undertaking any of the exercises in your programme.

8.2 The information contained in our programmes is not and should not be relied upon as being a comprehensive health or exercise programme. Do not pursue our programmes without regard to, or to the exclusion of other information, opinions or judgments that are available to you.

8.3 Our 8-week strength programmes are not personalised, so you will need to adapt the programmes where necessary to suit your current training level and ability.

8.4 Due to the nature of online training, we cannot monitor your technique. It is therefore up to you to ensure that you are performing exercises with safe technique at all times.

8.5 The Pole PT app allows you to record yourself performing every exercise, so you can view it side-by-side with our technique video. This will help you to monitor your own technique.

8.6 We do not provide individual coaching with our 8-week programmes, so if you are unsure about how to perform an exercise properly and would like someone to review your form and technique, please either sign up for one of our personalised training programmes or find a local instructor to help you in person.

8.7 Do NOT attempt any inverted moves on the pole without a spotter and crash mats.

8.8 We use different surface areas of the skin to grip on the pole, so it is important that you don’t moisturise or use fake tan on the day of your pole training. This will make the pole slippy and unsafe.

8.9 If you experience any pain when performing the exercises in this programme, do not continue.

8.10 However, due to the nature of pole training, you may experience slight bruising or chaffing from the pole.

8.11 The reaction of the heart, lung, blood vessels as well as other systems to exercise cannot always be predicted with accuracy. There is a risk of certain abnormal changes occurring during exercise, which include abnormalities of blood pressure or heart attacks as well as other side effects.

8.12 Use of weight lifting equipment, and engaging in heavy body calisthenics and pole exercises that involve lifting your bodyweight may lead to musculoskeletal strains, pain and injury if adequate warm-up, gradual progression, and safety procedures are not consistently followed.

8.13 You undertake these programmes at your own risk.

  1. Results

9.1 All exercise programmes depend on the individual. Whether you achieve the results you want from your programme will depend on many factors, including the effort you put in and your commitment. However, even if you follow your programme precisely, you may still not achieve the results you seek. We therefore provide no warranties of any kind, express or implied, as to the effectiveness of the programmes that we provide or the results that you may achieve as a result of following them.

  1. General

10.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.

10.2 If you breach these Terms and Conditions and we decide to take no action or neglect to do so, we will still be entitled to take action and enforce our rights and remedies for any other breach.

10.3 We will not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.

10.4 The Pole PT is a trading name for Neola Limited, a company registered in England and Wales under company registration number 09348783. Our registered office is at Neola Limited, 23 Causeway Head, Friendly, West Yorkshire, HX6 2TG.

  1. By purchasing a programme, you agree:

11.1 You have read the above information and understand it. Any questions which may have occurred have been answered to your satisfaction.

11.2 You understand and warrant, release and agree that you are in good physical condition and that you have no disability, impairment or ailment preventing you from engaging in active or passive exercise that will be detrimental to heart, safety, or comfort, or physical condition if you engage or participate.

11.3 You confirm that you have had a recent physical check-up and have your personal physician’s permission to engage in aerobic and/or anaerobic conditioning.

*None of our trainers are qualified to provide medical advice, nor do we hold ourselves out as qualified to do so. We strongly recommend that you seek professional medical advice before embarking on any diet or exercise program.*