By using our site, you consent to our use of cookies in accordance with the terms of this policy.


1.1 We may collect, store and use the following types of personal information from you:

  • information about your computer and your use of the Pole PT website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  • information that you provide to us when you register with our website, subscribe to our email list, make a purchase or contact us in any other way (which can include your name, address, email address, phone number and card details);
  • any other personal information that you choose to send to us.

1.2 If you provide another person’s personal information to us, you must first obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.


2.1 We may use your personal information to:

(a)          administer our website and business;

(b)          personalise our website for you;

(c)           allow you to use the services on our website and app;

(d)          process your orders and send you products purchased through our website;

(e)          send statements, invoices and payment reminders to you, and collect payments from you;

(f)          send you non-marketing communications;

(g)          send you email notifications;

(h)            send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(i)            send you marketing communications relating to the Pole PT which we think may be of interest to you, by post or, where you have specifically agreed to this, by email (you can inform us at any time if you no longer require marketing communications);

(j)           deal with enquiries and complaints made by or about you;

(k)         keep our website secure and prevent fraud;

(l)          verify compliance with the terms and conditions governing the use of our website.


3.1         We will not provide your personal information to third parties, except as set out in this policy.

3.2         Specifically, we will not (unless we have your express consent), supply your personal information to any third party for the purpose of third party direct marketing.

3.3         All financial transactions on our website are handled through our payment services provider, PayPal. We share your personal information with them only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.4         We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors but will only do so far as is reasonably necessary for the purposes set out in this policy.

3.5         We may store and process your information in and between any of the countries in which we operate in.

3.6         We may also disclose your personal information:

(a)          if we are required to do so by law;

(b)          in connection with any ongoing or prospective legal proceedings;

(c)           in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)          to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.


4.1         Your personal information will not be kept for longer than is necessary for fulfilling the purpose it was obtained for.

4.2         We will retain documents (including electronic documents) containing personal data:

(a)          to the extent we are required to do so by law;

(b)          if we believe the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)           in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


5.1         We take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of the personal information we obtain.

5.2         We store all personal information on our secure (password and firewall protected) servers.

5.3         All electronic financial transactions entered into through our website will be protected by encryption technology.

5.4         You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

5.5         You are responsible for keeping the password you use for accessing our website and the Pole PT app confidential. We will not ask you for this password (except when you log in to our website or app). If you know or suspect that someone else knows your password you should notify us by contacting immediately.

5.6 We may require you to change your password or we may suspend your account if we have reason to believe that there is likely to be a breach of security or misuse of the Website through your account by means of the use of your password or otherwise. Until we are satisfied that your account is secure, you may not be able to access the Website.


6.1         Please let us know if the personal information that we hold about you needs to be corrected or updated.

6.2         We may update this policy from time to time by publishing a new version on our website, so check this page occasionally to ensure you are happy with any changes.


7.1         Our website uses cookies.

7.2         A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.3¬†¬†¬†¬†¬†¬†¬†¬† Cookies may be either ‚Äúpersistent‚ÄĚ cookies or ‚Äúsession‚ÄĚ cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.4         Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

7.5         We may use both session and persistent cookies on our website.

7.6         Most browsers allow you to refuse to accept cookies and you can also delete cookies already stored on your computer. However, as most websites these days use cookies, blocking or deleting all cookies will have a negative impact upon the usability of many websites.

7.7         If you block cookies on the Pole PT website, you will not be able to use all of the features on our website.

If you have any questions about the way we collect or store personal information or the use of cookies on our site, please contact us by email: